Communicate with Guest users

Netop Remote Control offers two ways in which you can communicate with Guest users while receiving remote support.

If allowed by the Guest Access Security settings on the Host, the Guest can start a chat or an audio-video chat with a Host, and the Host can likewise start a chat or an audio-video chat with the Guest.

hmtoggle_plus1Chat

To start a chat with a connected Guest

1.Click the Guest Chat Button Chat button on the toolbar.

Alternatively, on the Session menu, select Chat.

2.In the Chat dialog box, type your message.
3.Click Send.

Note

You can save the chat as an rtf file for documentation purposes.

Multi chat

If the Netop Host allows multiple simultaneous Guest connections, a Guest that the Guest Access Security settings allow to act as multi Guest session administrator can start a multi chat with the Host and all connected Guests.

hmtoggle_plus1Audio-video chat

Audio-video chat requires audio-video equipment to be installed on both sides.

To start an audio-video chat with a connected Guest

Click the Guest Audio-Video Chat Button Audio-Video Chat button on the toolbar.

Alternatively, on the Session menu, select Audio-Video Chat.

The Audio-Video Chat dialog box will be displayed.

Depending on the hardware available, you can now use your microphone to talk to the Guest user, and if Video is enabled by the Guest user, you can also see each other in the dialog box.

Use the slide bars on the right to control sound and video.

Only the Guest can end the audio-video chat session.

Note

Each Guest and each Host can run only one audio session including Transfer Sound at a time.

See also

Guest Access Security

Program Options (Audio-Video Chat tab)