Help Request

Select one of these options:

Option

Description

Use help service to search for help providers

Select this option to request help from a help service.

Use service ticket to connect to a specific help provider

Select this option to request help by a received service ticket number.

Selecting this option enables the following fields:

Service ticket: In this field, specify the service ticket number.

Problem description: In this field, you can describe your problem.

Note

This dialog box will display only the service ticket fields if Enable Service Tickets has been selected in the Program Options dialog box on the Help Request tab.

A Netop OnDemand enabled Guest can issue service ticket numbers and forward a service ticket number to you to enable you to return a help request.

See also

Set up Help Request on Guest and Host

Program Options (Help Request tab)