Communicate with Host users

Netop Remote Control offers a number of ways in which you can communicate with Host users while providing remote support.

If allowed by the Guest Access Security settings on the Host, the Guest can start a chat or an audio-video chat with a Host, or the Guest can send a message to the Host.

hmtoggle_plus1Chat

To start a chat, when already connected to a Host

1.In the Remote Control window, click the Guest Chat Button Chat button on the toolbar.
2.In the Chat dialog box, type your message.
3.Click Send.

To start a chat, if not already connected to a Host

1.In the Guest window, select the Host that you want to chat with.
2.Click the Chat button on the toolbar.

Alternatively, select Chat on the Connection menu.

3.In the Chat dialog box, type your message.
4.Click Send.

The Host user can reply, and the chat session remains open until either you or the Host user close it by clicking End chat.

A Host can also request a chat with the Guest.

Note

You can save the chat as an rtf file for documentation purposes.

Multi chat

If the Netop Host allows multiple simultaneous Guest connections, a Guest that the Guest Access Security settings allow to act as multi Guest session administrator can start a multi chat with the Host and all connected Guests. See Run a multi Guest Session.

A Guest RC Start Multi Chat Button Start Multi Chat button will be displayed on the toolbar in the Remote Control window of the Guest that is multi Guest session administrator. Click this button to start a chat with the Host and all other connected Guests at the same time.

hmtoggle_plus1Audio-video chat

The Guest can start an audio-video chat session with a Host, provided that audio-video equipment has been installed on both sides.

Also the Host can request an audio-video chat session with the Guest, if they are already connected.

To start an audio-video chat, when already connected to a Host

In the Remote Control window, click the Guest Audio-Video Chat Button Audio-Video Chat button on the toolbar.

The Audio-Video Chat dialog box will be displayed.

To start an audio-video chat, if not already connected to a Host

1.In the Guest window, select the Host that you want to chat with.
2.Click the Audio-Video Chat button on the toolbar.

Alternatively, select Audio-Video Chat on the Connection menu.

The Audio-Video Chat dialog box will be displayed.

Depending on the hardware available, you can now use your microphone to talk to the Host user, and if Video has been enabled, you can also see each other in the dialog box.

Use the toolbar buttons at the top and the slide bars on the right to control sound and video.

Only the Guest can end the audio-video chat session--by clicking the Guest AV Chat Disconnect Button Stop Audio-Video Chat button on the toolbar.

Note

Each Guest and each Host can run only one audio session including Transfer Sound at a time.

hmtoggle_plus1Message

To send a message to a Host, when already connected

1.In the Remote Control window, click the Guest Send Message Button Send Message button on the toolbar.
2.Type the text you want to send and click theGuest Send Message Send Button Send Message button on the toolbar.

To send a message to a Host, if not already connected

1.Select the Host that you want to send a message to.
2.Click the Send Message button on the toolbar.

Alternatively, select Send Message on the Connection menu.

3.Type the text you want to send and click the Send Message button on the toolbar.

The message is displayed on the Host computer. The Host user cannot reply or send new a message. If you want the Host user to reply, use one of the chat options.

See also

Guest Access Security

Program Options (Audio-Video Chat tab)