Advanced Help Service

Use the Advanced Help Service dialog box to specify actions to be executed when a help request arrives.

Option

Description

Action

Select an action in the list.

The list contains the following options:

None: No action.

Send message: Run a local program if specified and send a message to the Host. The fields below  are enabled.

Run local program: Run a local program if specified. The fields below, except Send message, are enabled.

Command line

Specify the command line of a Guest computer program, typically a helpdesk program to register the help request. Click [...] to select a program file.

You can add the following arguments to the command:

%H: Help request Host name.

%T: Help request time.

%P: Help request problem description.

Timeout

Specify a number of seconds (default: 5, range 0-9999, 0 = no timeout). The command specified above times out (cancels if unsuccessful) after the specified number of seconds.

Send message

Specify the path and name of an .rtf file to send a message with the .rtf file content to the Host requesting help. See also Communicate with Host users (Message).

Click [...] to open an .rtf file.

Clear help request

Select this check box to delete the help request record in the Help Request tab when the actions specified above have been executed successfully.

Note

Deleting the Help Request tab record will not cancel the help request.

Display a notification message when new help request arrives

Select this check box to be notified when a help request arrives.

The notification message contains the help request Host name, time and, if specified, problem description.

See also

Set up Help Request on Guest and Host

Respond to a help request

Program Options (Help Request tab)