Request help

If the Help Request function has been enabled on the Host, you can request help from a Guest that offers help services.

To request help

1.Click the Host Request Help Button Request help button on the toolbar.

Alternatively, on the Session menu, select the Request help command.

If the Host is minimized you can request help by double-clicking the Netop Help Request icon in the notification area.

2.Depending on how the Help Request function has been set up, you may now be prompted to enter various information. The Guest user can provide you with the information you need. Enter the necessary information when prompted.

When you have entered the necessary information, your help request is delivered to the help provider, who will typically start a remote control session.

While the help request status is "Pending", you can choose to cancel it by clicking the Host Cancel Help Button Cancel help button on the toolbar.

See also

Set up Help Request on Guest and Host

Program Options (Help Request tab)

Advanced Help Request Options