Program Options

hmtoggle_plus1General Tab

Use the General tab to specify startup and connection options.

Startup

Option

Description

Start Host when loaded

Select this check box to start the Host and enable communication when loaded.

Load Host at Windows startup (run as service)

Select this check box to load the Host when Windows starts on the computer.

Note

Loading the Host at Windows startup and starting the Host when loaded will make the Host ready for connection when the Host computer is started, even if no user is logged on to Windows.

Minimize Host when loaded

Select this check box to minimize the Host to a Netop Host icon when loaded.

Stealth mode (hide Host when started)

Select this check box to load the Host hidden to the Host computer user.

If hidden, nothing on the screen will indicate that the Host is loaded.

Note

To display a hidden Host, run SHOWHOST.EXE which is typically located in the folder where the Host is installed.

Connection

Option

Description

Minimize Host on connection with Guest

Select this check box to minimize the Host window to a Netop Host icon when a Guest connects.

Host top most window on connection with Guest

Select this check box to display the Host window in front of any other window when a Guest connects.

Show file transfer status

Select this check box to display the File Transfer Status window when a Guest starts a file transfer session.

Send keep alive message

Select this check box to send a data packet at intervals while connected to alert the Host user if the connection is lost.

Note

To maintain an ISDN (CAPI) connection during short periods of inactivity, do not select this check box. Instead select the Short-hold mode check box in the Edit dialog box for the ISDN (CAPI) communication profile.

Allow Multiple Simultaneous Guest Sessions

Select this check box to allow multiple Guest connections to the Host at the same time.

hmtoggle_plus1Host Name tab

Use the Host Name tab to specify Host naming, name options and the Netop Name Server name space ID.

Naming

This section specifies the name by which the Host will identify itself when communicating.

To communicate by a communication profile that uses a networking communication device (NetBIOS, IPX, TCP/IP, Terminal Server), each Host must use a unique name. A Host that uses a name that is already used by another communicating Host will be denied communicating.

Select one of these options:

Option

Description

Enter name or leave name field blank

Select this option to display a field below. Specify a name in the field or leave the field blank to name the Host by the specified name or leave it without a name.

Use environment variable

Select this option to display a field below. Specify an environment variable name in the field to name the Host by the value of the specified environment variable.

Note

Do not name a network computer Host by the environment variable USERNAME if it is set up to load at Windows startup. If you do that, the Host will load before a user logs on to Windows to get the name %USERNAME% and retain this name until reloaded while a user is logged on to get the name <Windows logon user name>. Of multiple Hosts named %USERNAME%, only one can communicate.

Name a terminal server session Host typically by the environment variable USERNAME. See the Administrator's Guide, Netop Naming (TSE). To display available Windows environment variables, in a command prompt window type set and press ENTER.

Use Windows computer name

Name the Host by the Host computer Windows name.

Note

Name a network computer Host typically by the Windows computer name. Do not name a terminal server session Host by the Windows computer name. Terminal server session Hosts share the Windows computer name of the terminal server computer. Of multiple Hosts named by the terminal server computer name, only one can communicate.

Select the Prefix with computer workgroup name check box to add a prefix to the Host computer name to ensure Host name uniqueness across multiple domains and workgroups. The prefix can be its domain or workgroup name.

Use the Separate with field to specify the separator character. The default character is a back  slash (\), but you can replace it by any other character.

Name

The Host name according to the selection above.

Name options

Option

Description

Public Host name

Select this check box to respond to Guests that browse for Hosts by the Host name.

Note

If the Host computer is connected directly to a public network like the Internet, you may want to clear the selection of this check box to not invite hacking attempts.

Enable user name

Select this check box to enable the name of a user logged on to the Host computer to enable connections by the user name.

Note

If this check box is selected, the user name will appear on the Names tab of the Host window.

You may want to clear the selection of this check box on a server Host to disable connecting by the name of a temporarily logged on user or the user as which the Host runs to acquire the computer rights of the user.

Netop Name Server

In the Name Space ID field specify the name space ID specified on Guests with which the Host should be able to communicate by using Netop Name Server. The default name space ID is PUBLIC.

The name space ID will apply only if the Host communicates by a communication profile that uses the TCP/IP communication device and for which the Use Netop Name Server check box in the Advanced TCP/IP Configuration window is selected and Netop Name Servers are specified.

Note

For changes to naming or name space ID to take effect, you must restart the Host.

hmtoggle_plus1Connection Notification tab

Use the Connection Notification tab to specify options for connection notification upon, during and after connection.

Upon connection

Option

Description

Play sound

Select this check box to play a sound when a Guest connects.

The sound file StartHRC.wav is located in the Media folder of the folder in which the Host is installed.

Display Connection List

Select this check box to display the Connection List window when a Guest connects.

Specify in the field to the right the number of seconds that this window should be displayed. Default is 6. The value 0 makes the Connection List window remain on the screen.

Password to close Connection List

Select this check box and specify a password in the field below to make the Connection List window remain on the screen until closed manually.

Characters will display as dots or asterisks.

To close the Connection List window, you will then be prompted to enter the specified password.

Display balloon tip

Select this check box to display a balloon tip from the Netop Host icon when a Guest connects.

During connection

Option

Description

Play sound

Select this check box to play a sound during Guest connection at this interval.

In the Interval field specify a number in the range for the interval between sounds in seconds.

The sound file ContHRC.wav is located in the Media folder of the folder in which the Host is installed.

Display Guest name (if available) in the title bar

Select this check box to display the connected keyboard and mouse control Guest name in the title bar, the Windows taskbar Netop Host icon and the Netop Host icon tool tip.

Animate icon

Select this check box to animate the Netop Host icon double corner lines during Guest connection.

After connection

Option

Description

Display History List

Select this check box to display the History List window when a Guest disconnects.

Specify in the field to right the number of seconds this window should be shown. Default is 0. The value 0 makes the History List window remain on the screen.

Password to close History List

Select this check box and specify a password in the field below to make the History List window remain on the screen until closed manually.

Characters will display as dots or asterisks.

To close the History List window, you will then be prompted to enter the specified password.

Display balloon tip

Select this check box to display a balloon tip from the Netop Host icon when a Guest disconnects.

hmtoggle_plus1Audio-Video Chat tab

Use the Audio-Video Chat tab to specify audio and video settings.

Audio Chat

General

Select the Enable full-duplex audio check box to enable sending audio data between Guest and Host in both directions at the same time.

Note

Some computer audio systems do not support full-duplex audio.

Microphone sensitivity

Option

Description

Silence level

Drag the slider bar to specify the microphone sound input level below which no sound data should be transferred.

Line hold

Drag the slider bar to specify the time period in which sound data should continue to be transferred after the microphone sound input level has dropped below the silence level.

Tip

Try out different Silence level and Line hold settings to optimize sound transfer.

Click the Check sound system button to test the computer sound system.

Click the Advanced button to display the Advanced audio settings dialog box. See Advanced audio settings.

Video Chat

Click the Advanced button to display the Advanced Video dialog box. See Advanced Video.

hmtoggle_plus1Remote Printing tab

Use the Remote Printing tab to specify remote Netop printers.

Click the Add Printer button to add a remote printer. Follow the guidelines in the displayed Add printer guidelines dialog box, and click Ready to start adding a remote Netop printer.

The remote printers that you add, will be displayed in the Remote Netop printers pane.

You can remove a Netop printer by selecting it in the pane and clicking the Remove Printer button.

To send a Host computer print job to a Guest printing device while the Guest is connected, print to a Host computer remote Netop printer that specifies the Guest printing device.

Note

Special instructions for remote printing from DOS applications are available in the Netop KnowledgeBase.

See also

Send a print job to a remote printer

 

hmtoggle_plus1Help Request tab

Use the Help Request tab to specify general help request options. If unspecified, the Host user can specify individual options with each help request.

Optional help information

Option

Description

Problem description

To always specify the same problem description, specify it in this field.

If the field is left empty, the Help Providers window will be displayed when requesting help,  allowing you to specify a problem description for the individual help request.

Help provider

To always request help from the same help provider (help service), specify its name in this field.

If the field is left empty, the Help Providers window will be shown when requesting help, allowing you to specify a help provider for the individual help request.

Communication

Communication profile

Option

Description

Use current Host communication profiles

Select this option to send help requests by enabled communication profiles.

Unless only one communication profile or only communication profiles that use networking communication devices are enabled, the Select Help Request Communication Profile dialog box will be displayed when requesting help.

Use specific Communication Profile

Select this option and select one of the available Host communication profiles in the drop-down list to use a specific communication profile.

Click the Advanced button to display the Advanced Help Request Options dialog box. See Advanced Help Request Options.

Options

Option

Description

Add Help Request icon to the tray

Select this check box to add a help request icon (a life belt) to the notification area in the lower right corner of the screen.

If this icon is added, the Host computer user can request help even if the Host is hidden.

To request help, double-click the icon or right-click the icon and select Request Help.

Enable Help Service

Select this check box to enable help request by a help service.

Enable Service Tickets

Select this check box to enable help request by a service ticket.

See also

Request help

Set up Help Request on Guest and Host

 

hmtoggle_plus1Run As tab

Use the Run As tab to enable always running the Host with the rights of a Windows user account.

If no user is logged on to the Host computer, the Host will run with extensive Host computer rights but no network computer rights. See the Administrator's Guide, Netop Remote Control Processes and Windows Security.

If a user is logged on to the Host computer, the Host will run with the rights of the logged on user.

A connected Guest will get the rights of the Host limited by applicable Guest access security.

For certain purposes, typically to assign network computer rights to the Host when no user is logged on to the Host computer, you can run the Host as a specific user.

Run Host as specific user

Option

Description

Enable

Select this check box to always run the Host as a specific Windows user account.

User name

Specify the Windows user account name.

Password

Specify the corresponding password.

Domain

Specify the corresponding domain.

Caution

Consider carefully in each case the benefits and drawbacks including security risks of always running the Host as a specific Windows user account. In some cases, you should run the Host as a Windows user account created exclusively for this purpose.

Automatically change to random password every week

Select this check box to change the password of the credentials specified above immediately and every week into a random password to automatically satisfy a password change policy.

Caution

Do not select this check box if the credentials specified above belong to a user person, as the user person cannot know the random password.

hmtoggle_plus1Directory Services tab

Use the Directory Services tab to specify directory services to enable authenticating connecting Guests.

Click the Add button to add a directory service. The Directory Service dialog box in which you can specify the directory service that you want to use is displayed. See Directory Service.

The name of the directory service and the directory server IP address or DNS name is displayed in the pane on the Directory Services tab.

To edit the properties of the directory service record, select the record in the pane and click the Edit button.

To remove the directory service, select the record in the pane and click the Delete button.

See also

Guest Access Security (Grant Each Guest Individual Access Privileges Using Directory Services tab).

 

hmtoggle_plus1Web Update tab

Use the Web Update tab to specify web update options to automatically update the Host installation.

Web Update Settings

Option

Description

Update server

Specify the web address of the server from which to download Host update files (default: update.netop.com, the Netop manufacturer web update server).

Note

To update many Netop installations in an organization, we recommend publishing new updates to an internal web update server (select Publish New Updates on the Tools menu).

HTTP Proxy

Specifying a HTTP proxy is typically not required.

Before specifying a HTTP proxy, click Update now to test the web update connection. If you receive a message indicating connection to the update server, specify no HTTP proxy.

If Update now yields no connection, click the Detect button to make Netop attempt to detect the HTTP proxy server and display its name and port number in the HTTP Proxy field.

Click Update now to test the connection. If unsuccessful, consult your network/system administrator about what to specify in the HTTP Proxy field (format: <Server name>:<Port number>).

Update now

Click this button to connect to the update server specified in the Update server field.

A web update message will notify you if connection to the update server fails, if no updates are available or if updates are available, and in the latter case ask you if you want to download and install updates.

Schedule

Click this button to display the Web Update Schedule dialog box and specify a schedule of checks for updates including download and installation of available update files.