Advanced Help Request Options

Communication

Option

Description

Phone number or IP address

If requesting help by a communication profile that uses a point-to-point or network point-to-point communication device other than Infrared (IrDA), a telephone number or IP address should be specified.

If not specified in this field, the Connect to Help Provider dialog box will be displayed when requesting help, and you can specify the telephone number or IP address there.

Help request timeout if not answered

Specify a number in the range to cancel the help request if not responded to by a help provider within the specified number of minutes (default: 0, i.e. the help request will not be canceled).

Gateway logon

If requesting help by a communication profile that uses a point-to-point or network point-to-point communication device through a Guest network Netop Gateway, it may request logon.

Specify Gateway logon name, password and domain in this section.

If valid Gateway logon credentials are not specified here, a Gateway logon dialog box may be displayed when requesting help, and you can specify the credentials there.

Select the Use current logon credentials for Windows Security authentication check box to log on by the name, password and domain of the user logged on to Windows on the Host computer.

See also

Program Options (Help Request tab)

Request help