Use the Layout tab to specify layout options for the Guest window.
Enable
Option
|
Description
|
Tool bar
|
Clear the selection of this check box to remove the toolbar.
|
Status line
|
Clear the selection of this check box to remove the status bar.
|
Menu hints
|
Clear the selection of this check box to disable the display of menu command and toolbar button hints in the status bar.
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Add Guest icon to tray
|
Clear the selection of this check box to display no Netop Guest icon in the notification area in the lower right screen corner when the Guest is loaded.
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Hide Guest from taskbar when minimized
|
This option is only available if the check box Add Guest icon to tray is selected.
Clear the selection of this check box to display the minimized Guest as an icon in the taskbar at the bottom of the screen. If selected, the minimized Guest is displayed only as a Netop Guest icon in the notification area in the lower right corner of the screen.
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Save Guest minimize state on exit
|
Select this check box to load the Guest minimized if minimized when the Guest last unloaded.
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Stealth mode (hide Guest when started)
|
Select this check box to load the Guest hidden to the computer user.
To unhide the Guest when loaded in stealth mode, execute showgst.exe, which is located in the directory in which the Guest was installed.
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Use the Menu and Toolbar Theme list to select color theme for the menu and toolbar.
Tab layout
Use the Tab layout option to enable/disable tab panel tabs and rearrange the order of the tabs.
The pane contains a list of available tab panel tab names.
Remove the selection of a check box to remove the tab in question from the tab panel.
The order of the tab names in the pane from top to bottom controls the order of the tab panel from left to right. Select a tab name and click one of the Up/Down buttons to move it.
Note
You need to restart the Guest for the changes to take effect.
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Use the General tab to specify general connect options.
Host session default mode
Select a session to start when connecting to a Host. Remote control is the default session.
Inactivity
In the Inactivity timeout field, specify a number of minutes after which to disconnect if there has been no Guest user keyboard or mouse activity within the specified number of minutes (default: 0, range 0-999).
Keep Alive
Select the Send keep alive message check box to send a data packet at intervals while connected to alert the Guest if the connection is lost.
Note
To maintain an ISDN (CAPI) connection during short periods of inactivity, do not select this check box. Instead select the Short-hold mode check box in the Edit dialog box for the ISDN (CAPI) communication profile.
Confirm when
Select the Exiting Guest while connected check box to display a warning if you attempt to unload the Guest while being connected to a Host. You will be prompted to confirm if you want to unload the Guest anyway.
Connection
Option
|
Description
|
Connection attempts
|
Specify a number of connection attempts in the range 1-999 that the Guest should automatically make to connect to a Host.
|
Auto reconnect
|
In the list, select the reconnect option that should apply if a connection is lost:
Never: Never reconnect.
Abnormal disconnect only: Reconnect only if the connection was lost by an abnormal event.
Host disconnect only: Reconnect only if the Host disconnected.
Always: Always reconnect.
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|
Use the Cache tab to specify disk cache options for the remote control screen image.
When the Guest remote controls a Host in command mode, the Guest will store the Host screen image in disk cache memory to transfer only image changes. This speeds up Host screen image update and saves transmission bandwidth.
Host screen command transfer disk cache
Option
|
Description
|
Use separate cache file for each Host
|
Select this option to reserve a disk cache section for each connected and disconnected Host.
If you connect to many different Hosts, a large total disk cache size will be required to achieve high update and reconnect speed.
|
Use shared cache file for all Hosts
|
Select this option to share the available disk cache among connected and disconnected Hosts.
Total disk cache size demand will typically be lower.
|
Don’t save cache between sessions
|
Select this option to share the available disk cache only among connected Hosts.
Total disk cache demand will be lowest, but reconnects will be slower.
|
Limit total disk cache size to
|
In this field, specify a disk cache size in the range 200-64000 (default: 10000).
The number should typically be larger than default if you regularly run command mode remote control sessions with many different Hosts.
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Use the Logon tab to specify Guest logon and name options.
Guest ID
The contents of the Guest ID field specify the name by which the Guest will identify itself when communicating (default: computer name).
You can edit the field content.
If the field is empty, the Guest will identify itself by its computer address, typically IP address or network card MAC address.
Note
If the Guest runs on a network computer, we recommend naming it by its computer name. If the Guest runs on a terminal server client, we recommend naming it by its user logon name. See the Administrator’s Guide, Advanced Tools, Netop Naming in a TSE.
Authentication
Select the Cache logon passwords check box to store the most recently used logon credentials in cache memory and apply them when connecting.
Cached logon credentials will be lost when the Guest is unloaded.
Access Server 6.x/5.x
Option
|
Description
|
Use Access Server on Guest side
|
Select this check box to enable Guest side authentication with Hosts that are Guest side authentication enabled on an older version of Netop Access Server.
Note
Netop Security Server (version 7+ only) does not support Guest side authentication.
|
Ignore if access to Host cannot be authenticated
|
Select this check box to ignore Guest side authentication with Hosts that are not Guest side authentication enabled on a Netop Access Server.
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|
Use the Host Name tab to specify Host name and Netop Name Server name space ID options.
Default Host name qualifier
Netop interprets a name specified in the Quick Connect tab, in the Host section Name field as a certain type of name according to this default Host name qualifier or a prefixed Host name qualifier (shown in parentheses below).
Option
|
Description
|
Host ID (H::)
|
Interprets a Host name without a prefix as a Host ID.
|
User name (U::)
|
Interprets a Host name without a prefix as a user name.
|
DNS name (DNS::)
|
Interprets a Host name without a prefix as a Domain Name Server name.
|
LDAP name (LDAP::)
|
Interprets a Host name without a prefix as a directory services user attribute value. See Directory Services tab.
|
Duplicate names
If connecting by a networking communication device, multiple Hosts may respond by the same name, for instance if the same user is logged on to multiple computers. By default, the Guest will connect to the first responding Host.
Select the Check for duplicate names before connecting check box to wait a few seconds for Host responses and display a Multiple Host Names found window if multiple Hosts respond. The window prompts you to select a Host.
Netop Name Server
To connect by name resolution using Netop Name Server, use a communication profile that uses the TCP/IP communication device. In the Advanced TCP/IP Configuration dialog box, select the Use Netop Name Server check box and specify the resolving Netop Name Server addresses. You must also specify the same Name Space ID as the Netop modules that you want to connect to.
In the Name Space ID field specify the Name Space ID specified by the Netop modules that you want to connect to using Netop Name Server (default: PUBLIC).
See also
Communication Profile Edit
Administrator's Guide, Netop Name Management.
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Use the Directory Services tab to specify directory services to enable the Guest to connect to and browse for Hosts using the LDAP:: Host name qualifier.
General
Option
|
Description
|
Directory Server
|
Specify the directory server IP address or DNS name.
|
Port
|
Specify the port through which to connect to the directory server (default: 389, the Lightweight Directory Access Protocol (LDAP) port).
Select the Use secure connection check box to connect to the directory server by a secure connection. The LDAP secure connection port number is 636.
|
Base DN
|
Specify the directory services distinguished name from which a search should start.
|
Credentials tab
Specify the credentials by which the Guest should log on to the directory server. The credentials determine the user rights by which directory services information will be available.
Option
|
Description
|
Anonymous bind
|
Select this check box to search the directory service with anonymous user rights.
Clear the selection to enable the fields below.
|
User DN
|
Specify a directory service user distinguished name to search the directory service with the rights of this user.
You must also specify the corresponding password.
|
Settings tab
Specify the settings for searching directory services for user attribute values to return corresponding name and address attribute values.
For guidance on filling in the User search filter and User attribute fields, click the Default button to display the Display Directory Service dialog box. Select a directory service name in the list of available directory services and click OK.
Selecting a directory service, for example Active Directory, populates the the User search filter and User attribute fields with default values for the selected directory service. You can edit the values if you have customized your directory service and require different values.
Attributes:
Option
|
Description
|
Name attribute
|
Specify or edit the name attribute.
|
Address attribute
|
Specify or edit the address attribute designation.
|
Search name prefix
|
Specify or edit any prefix (e.g. cn=) that should be added before search values.
|
|
Use the Remote Control tab to specify general remote control session options.
Note
You can specify individual remote control session options for each Host connection in the Connection Properties dialog box, which you can access either by clicking the Connection Properties dialog box on the Quick Connect tab, or in a running remote control session, by clicking Connection Properties on the toolbar.
Enable
Option
|
Description
|
Toolbar
|
Select this check box to display the Remote Control window toolbar.
|
Toolbox in full screen
|
Select this check box to display the Remote Control full screen display toolbox.
|
Full screen toolbox roll-up
|
Select this check box to reduce the Remote Control full screen display toolbox to the corresponding title bar when not in use.
|
Status line
|
Select this check box to display the Remote Control window status bar.
|
Hot keys assignment
You can assign hotkeys (keystroke combinations) to specified actions. By default, CTRL+Z is assigned to Zoom in and out (switch between Remote Control window and full screen). Assign desired hotkeys by selecting check boxes and specifying a character in the last field.
Remote control window
Option
|
Description
|
Host window auto scroll
|
Select this check box to enable automatic Host screen image scroll when the mouse pointer approaches Remote Control window borders.
|
Show full screen as topmost window
|
Select this check box to display the Remote Control full screen display in front of any other window.
|
Show full screen on all monitors
|
Select this check box to display the Remote Control full screen display on all available monitors.
|
Auto take control
|
Select this check box to enable acquiring multi Guest session keyboard and mouse control by a keystroke or mouse click.
|
Switch to window mode password
|
Specify a password that should be requested to switch from full screen to window.
The field displays password characters as dots or asterisks.
|
Disconnect password
|
Specify a password that should be requested to disconnect.
The field will display password characters as dots or asterisks.
|
|
Use the Clipboard tab to specify remote control clipboard transfer options.
Automatic clipboard transfer
Option
|
Description
|
Automatically transfer clipboards below
|
Select this check box to enable contents placed on the Guest computer or Host computer clipboard during a remote control session to automatically become the clipboard contents of both computers if smaller than the number of kilobytes specified in the field.
|
Show progress dialog during transfer
|
Select this check box to display a small window with a progress bar while clipboard contents are being transferred from one computer to the other.
|
|
Use the Monitor tab to specify monitor options.
Option
|
Description
|
Monitor interval
|
Specify a number of seconds in the range 1-999 after which to switch to the next Host after monitoring a Host (default: 15).
|
Start Monitor in full screen
|
Select this check box to initially display monitored Host screen images in full screen mode.
If unchecked, Host screen images will initially be shown in window mode.
|
|
Use the Audio-Video Chat tab to specify audio and video chat options.
Audio-video chat settings
Option
|
Description
|
Start audio chat when conference is started
|
Select this check box to enable sound transfer at session start.
|
Start video when conference is started
|
Select this check box to enable image transfer at session start.
|
Audio Chat
Select the Enable full-duplex audio check box to enable sound transfer in both directions at the same time.
Note
Some computer sound systems do not support full-duplex audio.
Microphone sensitivity
Option
|
Description
|
Silence level
|
Drag the slider bar to specify the microphone sound input level below which no sound data should be transferred.
|
Line hold
|
Drag the slider bar to specify the time period in which sound data should continue to be transferred after the microphone sound input level has dropped below the silence level.
Tip
Try out different Silence level and Line hold settings to optimize sound transfer.
|
Check sound system
|
Click this button to check the computer sound system. A result message will be displayed.
|
Advanced
|
Click this button to display the Advanced audio settings dialog box. See Advanced audio settings.
|
Video
Option
|
Description
|
Capture size
|
Select a video capture frame size on the list. The size is displayed in pixels (default: 160 x 120).
|
Advanced
|
Click this button to display the Advanced Video dialog box. See Advanced Video.
|
|
Use the Remote Printing tab to specify remote Netop printers and incoming print job redirection.
Remote Netop printers
You can add a Netop printer on the Guest computer to enable sending a Guest computer print job to a Host computer printing device (remote printer).
Click the Add printer button and following the instructions in the displayed Add printer guidelines window. Click the Ready button to start adding a Netop printer.
The Remote Netop printers pane will display the names of Netop printers in the Windows Printers folder on the Guest computer.
Notes
You can also add a Netop printer on a Host computer to enable sending a Host computer print job to a Guest computer printing device.
You can remove a Netop printer by selecting the printer in the pane and clicking the Remove printer button.
If you are connected to multiple Hosts while sending a print job to a Netop printer, a dialog box prompting you to select the Host to which you want to send the print job is displayed.
Note
Special instructions for remote printing from DOS applications are available in the Netop KnowledgeBase.
Redirect print to
You can redirect a print job sent from the Host computer to the Guest computer to any printer specified on the Guest computer.
Option
|
Description
|
Default printer
|
Select this option to redirect the print job to the default Guest computer printer.
|
Prompt with a list of available printers
|
Select this option and click Browse to display the Select Print Redirection Printer dialog box allowing you to select a printer from a list of available printers.
|
See also
Send a print job to a remote printer
|
Use the Recording tab to specify remote control session recording options.
Options
Option
|
Description
|
Use compatible mode
|
Remote control session recording was improved in Netop Remote Control version 8. Older Guest versions cannot play back version 8+ recordings.
Select this check box to make older version compatible recordings.
|
Enforce recording
|
Select this check box to record all remote control sessions even if the Record remote control session check box is not selected (Connection Properties > Record tab).
|
Disconnect if recording fails
|
Select this check box to disconnect if recording a remote control session fails.
|
Recording
A Recordings tab record and recording file name will identify the remote control session Guest. Select one of these identity options:
Option
|
Description
|
Guest ID
|
Identify by the Guest ID. See Logon tab for further information.
|
Guest user
|
Identify by the Guest computer Windows or network logon user name.
|
See also
Record sessions
|
Use the Sounds tab to specify sounds played upon selected events.
Select an event check box to play a sound upon the event. Clear the selection to suppress playing a sound upon the event.
Select an event and click Select Sound to open a sound file with the extension .wav to replace the current sound. The event will be marked with an asterisk (*). Select an event marked (*) and click Default Sound to reassign the default sound to the event and remove the (*) mark.
If you want to listen to the sound while editing the sound settings, select an event and click Play to play the sound assigned to the event.
|
Use the Help Request tab to set up use of help request.
Select the Enable help request check box to enable the Guest to receive help requests.
Click the Advanced button to display the Advanced Help Service dialog box allowing you can specify actions that are to be executed when a help request arrives. See Advanced Help Service.
Help Service tab
The Guest can receive Host help requests only if the Enable help request and Enable help services check boxes are selected, at least one Help service name is specified and communication profiles are enabled at Guest loading.
The Host uses the term help provider for a help service name.
Option
|
Description
|
Enable help services
|
Select this check box to enable the help services specified below.
|
Help service 1-3
|
In these fields, specify the names of the help services that this Guest is to offer.
|
Service Ticket tab
The extended Guest also has a Service Tickets tab that enables it to service help requests by service ticket numbers. Service tickets are used for both Netop Remote Control and Netop OnDemand Remote Control (1.74 and earlier versions).
Option
|
Description
|
Enable service tickets
|
Select this check box to enable use of service tickets to service help requests by a service ticket number.
|
Service ticket format
|
Enter a service ticket format using any character plus the control characters #, @, and * (# produces a number (0-9), @ produces a letter (A-Z) and * produces a number or a letter (0-9, A-Z)), for example @##-****.
The service ticket generated from this can only be used once, after which a new ticket will be generated.
|
Number of auto generated service tickets
|
Enter the number (0-3, 0 = manually) of service tickets to be auto-generated.
|
WebConnect tab
The extended Guest also has a WebConnect tab that enables it to service help requests by WebConnect tickets. WebConnect tickets are used for Netop OnDemand Remote Control 2.0 and later versions.
Option
|
Description
|
Enable WebConnect tickets
|
Select this check box to enable use of WebConnect tickets.
|
WebConnect ticket
|
Enter anything that you want to use as a WebConnect ticket for identification purposes during a Netop OnDemand remote control session using WebConnect, for example an email address, a name, or a keyword, for example Security Server.
|
WebConnect profile
|
Select a WebConnect profile in the list. The WebConnect profile contains the credentials and the Connection Manager URL to be used for the WebConnect connection. The profile itself should be defined in the Setup Wizard before you can select it here.
You can also set up the profile in Communication Profiles. One or more WebConnect profiles can be defined in Communication Profiles. See Communication Profile Edit for further information.
|
Update interval
|
Enter an interval in seconds to specify how often the Guest should communicate with WebConnect and check for new tickets.
|
See also
Set up Help Request on Guest and Host
|
Use the Run tab to specify programs to include in the Run Program drop-down menu on the Guest window and Remote Control window toolbars.
The pane displays specified programs as records in a table with a description and the program file path and name.
Note
Table contents are stored in the runprog.ndb Netop configuration file, which is typically located here: C:\Documents and Settings\<User name>\Application Data\Netop\Netop Remote Control\Guest.
Click the Add button to add a program to the pane. The Run dialog box in which you can specify a program to run is displayed. See Run.
To see the properties of a record in the pane, select the record and click the Properties button. The Run dialog box is displayed, and you can edit the properties specified.
To delete a record again, select it in the pane and click the Delete button.
See also
Run a program on one or multiple Hosts
|
Use the Encryption tab to enable encryption types.
The communication between Netop modules is protected by encrypting transmitted data.
One encryption type is used by version 6.5- Netop Remote Control modules. A range of encryption types is available on version 7.0+ Netop Remote Control modules.
Communicating Netop modules will automatically negotiate to encrypt communication by an encryption type that is enabled on both modules. See Connection Properties (Compression/Encryption tab). Netop modules on which no common encryption type is enabled cannot communicate.
Select the check boxes next to the various encryption types to enable them.
To see encryption details about the individual encryption types, select an encryption type and click the Show Details button.
|
Use the Inventory tab to specify what inventories should contain and how the contents should be displayed in the Guest window Inventory tab.
Summary view
The pane contains a list of available inventory details. Select check boxes to specify the inventory details of the Guest window Inventory tab summary, which is displayed in the details pane on the right when a folder is selected in the contents pane on the left.
The pane top-to-bottom order of selected inventory details will determine the left-to-right order of details pane columns.
Use the Up/Down, Select All, Deselect All buttons to arrange the contents of the pane.
Click the Advanced button to specify inventory processing and custom inventory items. The Advanced inventory option dialog box is displayed. See Avanced inventory option.
See also
Generate a Host inventory
|
Use the Smart Card tab to specify the Smart Card reader whose reading will be applied to Smart Card authentication.
Smart Card Reader
Option
|
Description
|
Select Smart Card reader
|
In the drop-down list, select the Smart Card reader that you want to use.
The list contains Default and the names of connected Smart Card readers found by Windows.
|
Support Remote Smart Card Logon
|
Select this check box to enable remote Smart Card logon.
This means that using a local Smart Card reader you can log directly into remote enterprise and application systems using a Smart Card for authentication and authorization.
|
See also
Guest Access Security (Smart Card tab)
|
Use the Intel vPro tab to specify the address of the SCS Web Service.
Select the Connect to SCS check box and enter the SCS Web Service URL in the field below.
The address is then saved in the system, so that every time you select the Retrieve Intel vPro Enabled Computers from SCS command on the context menu for the Intel vPro tab pane on the Quick Connect tab, you won't be prompted to enter the address.
See also
Use Intel vPro from Netop Remote Control
|
If you run a remote control session, skins enable you to see the Host device and execute commands on the Host device by clicking buttons on the applied skin. A device may have more than one skin definition depending on its state, for example slide out keyboard, portrait and landscape orientation etc. Every time the device changes state, the Host sends updated skin information to the Guest.
If the Guest does not have the skin that is needed for a remote control session with a particular Host, it will attempt to collect a suitable skin from the Netop Skin Repository Server. If the necessary skin is not available, the Guest will use a default skin.
On the Skins tab, the address and port number of the Netop Skin Repository Server are displayed.
Click the View Models button if you want to see the available skin models.
|
Use the Web Update tab to specify web update options to automatically update the Guest installation.
Option
|
Description
|
Update server
|
Specify the web address of the server from which to download Guest update files (default: update.netop.com, the Netop manufacturer web update server).
Note
To update many Netop installations in an organization, we recommend publishing new updates to an internal web update server (select Publish New Updates on the Tools menu).
|
HTTP Proxy
|
Specifying a HTTP proxy is typically not required.
Before specifying a HTTP proxy, click Update now to test the web update connection. If you receive a message indicating connection to the update server, specify no HTTP proxy.
If Update now yields no connection, click the Detect button to make Netop attempt to detect the HTTP proxy server and display its name and port number in the HTTP Proxy field.
Click Update now to test the connection. If unsuccessful, consult your network/system administrator about what to specify in the HTTP Proxy field (format: <Server name>:<Port number>).
|
Update now
|
Click this button to connect to the update server specified in the Update server field.
A web update message will notify you if connection to the update server fails, if no updates are available or if updates are available, and in the latter case ask you if you want to download and install updates.
|
Schedule
|
Click this button to display the Web Update Schedule dialog box and specify a schedule of checks for updates including download and installation of available update files.
|
|
|